Jr Junction Train & Hobby Returns & Exchange Policy

If you are not completely satisfied with your purchase you may return only new, unused, and unopened item(s) to us within 30 days of original purchase date.

Any item(s) purchased more than 30 days past the original date of purchase must be returned to the manufacturer.

All items being returned for exchange and / or refund MUST be returned in the same new condition which they were shipped to you including the original packaging and all included instructions, manuals, etc.

Any item(s) that have been modified in any way but not limited to, changes in appearance, additional and/or removed or replaced parts, will not be accepted and will be returned to the customer with no refunds or exchanges given.

All books, magazines, calendars, videos, paint, glue, gift certificates and vintage (used) items sales are final and not returnable.

You may not return used items.
Please allow up to 5 days for your credit to be issued.
You will receive a credit in the amount of your purchase price to the credit card used for your purchase.
Shipping and handling charges will not be credited.

If you have received damaged or broken merchandise, please contact us at 315-451-6551 before returning the item(s).
A replacement or warranty repair will be made and sent back as soon as possible with return shipping paid.

All items are shipped fully insured. If you receive items damaged by the freight carrier, please call us so we may contact the freight carrier.
Hold the damaged item along with the shipping box until it is picked up from you.

How to return merchandise

All returns must be made within 30 days of purchase date.
All items returned MUST be new and in original unopened factory packaging.
Please call 315-451-6551 for return authorization.

Jr Junction Train & Hobby
Attn: Return Department
2716 Erie Boulevard East
Syracuse New York 13224-1246

Please allow up to 5 business days for your return to be processed.

Exchanging Items

If you are not satisfied with an item you may exchange it for another identical item within 7 days of original purchase date.

Jr Junction Train & Hobby
Attn: Exchange Department
2716 Erie Boulevard East
Syracuse New York 13224-1246

Please allow up to 5 business days for your exchange to be processed.
Your exchange order will be processed and shipped within 5 days of receipt.